Looking for a great copier maintenance service can be a bit tough since numerous results come up when you search for it online. You probably do not want to take the time out of your workday to read the reviews and compare different service companies that yo come across.
Even though this whole process might feel a bit time-consuming, it is imperative to do your research especially if you are interested in getting the best provider for your office.
You most likely have some expectations when looking for the right copier and printer maintenance service like getting the best bang for your buck by trusting the company that you are paying for.
Remember that this is a service that comes directly from your monthly budget, and you deserve to feel assured that your copying and printing needs will always be taken care of by a reliable and amazing team of professionals who know exactly what they are doing.
In order for you to save time shifting through websites, here are 4 quick tips that you can use that will help guide you in choosing a professional and effective printer and copy service repair provider that will be the best fit for you and your office.
Must have a reliable support and resolution
One of the most important aspects to look at when looking for a new copy and printer repair service provider is making sure that your service technician is a trained troubleshooter, especially in situations that your copier or printer is facing a small problem.
The service technician should be willing and able to reseat any type software on the copier or printer as well as having the skills to reprogram the error messages that will continue to pop up. Great service teams may also be able to help you with your copier issues remotely or over the phone, saving you some time and removing an on-site appointment.
Fast response times and communication
How long does it usually take for your service technician to contact you once you have placed a service call? A great service technician should be contacting you within 30 minutes of your service request, following an on-site visit within two hours or less, no matter what. Their job is to serve you and the needs of your copier.
Dealing with a broken or malfunctioning copy machine can really delay an office’s work productivity, so it is important that the service technician provides you with instant communication.
Reading customer reviews is probably the easiest way to learn how quick a company’s response time is. Or just ask for their average response time. Each dealer should be monitoring this on a continual basis.
Proactive upkeep of parts and machines
Just like people, copiers, and printers need upkeep, too. Depending on the terms of your contract, your service provider should regularly visit and check on the maintenance of your machines, just to make sure everything is running smoothly.
Your service technician may also leave extra supplies for your machine when they visit, such as toner, so you don’t have to wait to order it when you run out. Make sure to check your contract terms to see what maintenance upkeep services your company has access to.
Easy access to your office account
It should be very easy for you or your office manager to manage, track, maintain and update your machine inventory and parts. The most effective way to do so is through an online portal, where you can easily place service calls, supply orders, and enter meter readers.
Having an online portal allows you to have everything you need in one place where you can access it at any time of day. Access is everything. Can you text, call or email them with orders or service requests? If they don’t then they aren’t thinking about what is easiest for you.
Conclusion
If you are in Sacramento County and you’re looking for a Copier for your business, you may contact Clear Choice Technical Services in Sacramento County. You can ask about Copier Leasing Services in Sacramento County, Copier rental services in Sacramento County.
